Boulot Man Reviews & Ratings Policy

The Boulot Man Reviews & Ratings system provides transparent, authentic feedback reflecting genuine interactions between Clients, Technicians, Engineers, and Companies.

Our two-way reputation architecture empowers users to make informed hiring decisions, rewards top-quality craftsmanship, and ensures accountability across Africa's skilled workforce.

Trust operates symmetrically on Boulot Man:

• Clients review Providers regarding workmanship quality, communication, punctuality, site cleanliness, and scope adherence.

• Providers review Clients regarding communication clarity, site safety, timely milestone approval, and payment fairness.

Reviews can only be submitted following a verified task or contract conducted through the Platform. Unrelated third parties, anonymous visitors, or users who have not engaged in a transaction cannot leave ratings.

When rating an engagement on a 1-to-5 star scale, users evaluate several core performance dimensions:

To maintain uncompromising trust, Boulot Man strictly enforces zero-tolerance policies against rating manipulation:

• Buying or selling reviews for cash, discounts, or future favors
• Fabricating fake tasks or self-hiring using secondary accounts to generate ratings
• Coercing, threatening, or conditioning work completion on receiving 5-star ratings
• Extorting providers by threatening negative reviews to obtain free additional work
• Posting defamatory, abusive, racially discriminatory, or profane language
• Publishing private personal data (phone numbers, IDs, home addresses) in review text

Following milestone completion and final payment release, both parties have a 14-calendar-day window to submit feedback. Once both reviews are submitted (or the 14-day window closes), feedback is published simultaneously to ensure complete honesty without retaliatory bias.

Professionals and Companies have the right to post a professional public response to any client review on their profile card. Responses must remain respectful, factual, and devoid of personal attacks or private contact disclosure.

Boulot Man does not remove reviews simply because they are critical. However, a review will be removed or edited by Trust & Safety upon investigation if it:

• Violates Community Guidelines (hate speech, vulgarity, threats)

• Contains private identity documents or unauthorized phone numbers

• Relates to an unrelated third-party dispute or force majeure event

• Is proven to be an act of malicious extortion or review manipulation

• Confirmed to involve fraudulent task collusion

Aggregated review scores directly influence search ranking algorithms, verified badge eligibility, invitation to high-value Boulot Man Contractors tenders, and concierge client matching. Consistently high ratings earn 'Top Rated Pro' badges.

If you suspect fraudulent, coerced, or abusive reviews, submit a report directly to the Trust & Safety review audit unit:

This Reviews & Ratings Policy operates alongside the complete legal governance suite: