Boulot Man Refunds & Cancellations Policy

Boulot Man aims to handle refunds and cancellations fairly for all participants. A refund evaluation considers: Whether service started, Work already completed, Milestones achieved, Materials purchased, Mobilization costs, Professional time utilized, Client approvals, Changes requested, Cancellation timing, Evidence provided, Escrow status, and Applicable statutory consumer law.

A refund request does not automatically mean that the full transaction amount will be returned.

This Policy applies to Technician services, Engineering services, Handyman services, Company quotations, Task-based work, Fixed-price jobs, Hourly or daily services, Call-out & diagnostic visits, Milestone projects, Escrow-backed contracts, Concierge services, Build a Team engagements, and Boulot Man Contractors enterprise projects.

A Client may be eligible for a full refund where: The Provider cancels before starting work; The Provider fails to appear (no-show); The Provider cannot deliver agreed services; A duplicate transaction occurred; An unauthorized charge is confirmed; The task was cancelled before any chargeable activity or mobilization began; Escrow funds remain unearned; or Serious misrepresentation of ability occurred.

A partial refund applies where: Some work has been completed; Certain milestones were delivered and accepted; Materials were purchased; Mobilization costs were incurred; The Client modifies the project midway; or Legitimate non-refundable supplier expenses were incurred.

The refund amount is calculated after deducting verifiable compensation for completed work and authorized expenses.

A refund may be refused where: Work was completed per agreed scope; The Client changes their mind after completion; The Client approved completed work and later seeks reversal; Custom materials cannot be returned; The Client denied necessary site access; or The Client knowingly bypassed platform payment protections.

If a Client cancels before work begins, refund entitlement depends on whether the Provider incurred verifiable costs (inspection fees, travel, equipment booking, or special-order materials). If no costs were incurred, a 100% full refund is issued.

If a Provider cancels before work begins without a valid substitute, the Client is entitled to a full refund. Repeated unjustified cancellations by a Provider trigger platform penalties, search demotion, or verification review.

Where work has commenced, the parties must document work completed, materials used, site condition, remaining tasks, and expenses incurred for fair proportional settlement.

Clients may cancel, but earned portions remain payable (completed stages, approved milestones, call-out charges, non-refundable materials, and equipment demobilization). Remaining unearned balances are refunded.

If a Provider cancels midway, Boulot Man reviews usable value delivered to the Client, materials left on site, and reasons for cancellation. The Provider is compensated only for accepted completed portions.

Clients may claim a full refund where a Provider abandons a project, refuses to perform agreed scope without cause, or delivers work materially different from the contract.

A disagreement over quality does not automatically generate a full refund. The Provider is first offered a reasonable window to rectify defects. Outcomes include correction, milestone adjustment, or independent inspection.

A Client's change of mind after work has been completed (e.g. changing an approved paint color or redesigning layout after fabrication) constitutes new billable work rather than a refundable defect.

Any material project changes must be recorded in writing on the platform, adjusting price, schedule, materials, and milestone refund calculations accordingly.

When materials are purchased using client funds, decisions consider authorization, delivery, supplier return policies, restocking fees, and ownership transfer. Clients retain full ownership of paid materials.

Unused materials must either remain with the Client, be returned for supplier credit applied to the Client, or accounted for in the final balance. Providers must not withhold Client-funded inventory.

Custom-fabricated metalwork, specialized glass, custom cabinetry, or made-to-order mechanical units are non-refundable once manufactured. Clients must be informed of non-refundable commitments before ordering.

Where a technician completes an agreed diagnostic visit or site inspection, the call-out fee remains payable even if the Client chooses not to proceed with the larger proposed quote.

For time-based contracts, actual hours or days worked according to logged timesheets and platform check-ins remain payable.

Fixed-price jobs are assessed on percentage completed, deliverables delivered, materials used, and the estimated cost to complete or remedy remaining items.

Each milestone is evaluated individually. Approved milestones are payable, while unstarted milestones are refundable subject to incurred procurement costs.

Escrowed funds remain protected in the Boulot Man vault until milestone verification or formal mediation concludes. Chargeback abuse is strictly prohibited.

Client milestone approval confirms satisfaction, releasing escrow funds to the Provider, subject only to latent defects or mandatory statutory warranties.

Where automated milestone approval applies after an unanswered inspection window, Clients receive advance reminders to review or lodge a dispute.

Concierge coordination, professional sourcing, and site supervision already performed remain billable even if the underlying project is cancelled.

Team recruitment, screening, mobilization, and scheduling expenses incurred prior to cancellation are deducted from refundable balances.

Enterprise construction and engineering contracts follow the specific termination and milestone clauses stipulated in the executed project contract.

Corporate project cancellations consider plant rental, subcontractor commitments, engineering designs, municipal permits, and mobilization costs.

For IT, software, or design projects, refunds are calculated based on code commits, API integrations, and milestone deliverables rather than physical presence.

Suspected unauthorized transactions are investigated via audit logs and security telemetry, with full reversals issued upon confirmation.

Confirmed duplicate charges are promptly reversed to the original payment method upon receipt of transaction references.

Discrepancies in billing amounts or transaction calculations are investigated and corrected immediately by financial support.

Gateway processing and mobile-money fees may be non-refundable depending on banking network rules and the reason for the refund.

Boulot Man service fees are refundable if cancellation occurs prior to any service delivery or due to provider fault.

Refunds involving currency conversion reflect prevailing market rates and intermediary banking charges.

Approved refunds are remitted to the original payment method, digital wallet, mobile money account, or direct bank transfer.

Platform authorization occurs within 24-48 hours. Bank and mobile money provider processing typically completes within 3 to 7 business days.

Clients submit refund claims directly via the project dashboard with transaction details, reasons, and supporting evidence (messages, photos, inspection notes).

9-step structured resolution workflow:

• Step 1: Open project transaction
• Step 2: Select 'Request Refund'
• Step 3: Choose refund classification
• Step 4: Enter requested amount
• Step 5: Attach photo/document evidence
• Step 6: Submit request
• Step 7: Provider review & response (48h)
• Step 8: Mutual agreement or dispute mediation
• Step 9: Settlement execution & funds release

Standard refund categories: Provider No-Show, Provider Cancelled, Work Incomplete, Significant Scope Deviation, Quality Defect, Duplicate Charge, Milestone Conflict.

Providers may accept full refund, offer partial refund with completed work deduction, propose defect rectification, or submit counter-evidence.

Where client and provider agree on a settlement figure, Boulot Man instantly executes the payout and refund balance.

Mutual agreements can partition completed milestones, material ownership, and remaining escrow release.

Unresolved claims are escalated to the Dispute Resolution Mediation Panel for binding determination based on submitted evidence.

Mediation evaluates task specifications, time-stamped messages, photos, material receipts, and sign-off records.

For large structural or MEP disputes, independent licensed engineers may be dispatched to inspect workmanship and assess remedial costs.

Filing fraudulent non-delivery claims, altering photographic evidence, or abusing chargeback mechanisms results in account termination.

Coercing clients to drop claims, forging completion sign-offs, or unlawfully removing client-funded materials is strictly prohibited.

Initiating external bank chargebacks during active mediation violates platform terms and triggers immediate account review.

Either party may stop work if severe safety hazards arise. Settlement accounts for hazards disclosed, work completed, and costs incurred.

Providers may withdraw if clients threaten workers, demand illegal activities, or repeatedly deny site access, receiving compensation for completed work.

Clients may terminate engagements if providers use unqualified personnel, commit fraud, or create dangerous hazards.

Project delays are assessed based on communication, material supply disruptions, weather, and whether completion dates were time-critical.

Natural disasters, civil unrest, or widespread infrastructure outages allow parties to pause, reschedule, or reallocate project expenses without penalty.

If a client misses a scheduled appointment without notice, agreed diagnostic/travel call-out fees remain payable.

If a provider fails to appear, the client receives a 100% refund of unperformed services, and the provider receives a platform penalty.

Parties are encouraged to reschedule rather than cancel when weather or temporary supply delays arise.

Upon cancellation, providers must reasonably handover site drawings, technical notes, and access credentials to allow project continuation.

Digital project cancellations require delivery of completed source code, credentials, documentation, and design assets for approved milestones.

Workmanship warranties provide defect correction as the primary remedy prior to financial dispute escalation.

Statutory, non-waivable consumer protection regulations in local jurisdictions always take precedence.

Local banking, tax, and commercial regulations across Rwanda, Cameroon, Nigeria, Kenya, Ghana, South Africa, and Ivory Coast apply.

Transaction, refund, and dispute logs are archived for accounting, taxation, and anti-fraud verification.

A mutual amicable refund does not harm profile ratings; repeated unexcused no-shows or payment fraud impact reputation standing.

Verified status is unaffected by normal cancellations, but proven fraud or forged claims trigger credential revocation.

Users should preserve quotes, invoices, receipts, photos, delivery sign-offs, and chat logs to expedite refund processing.

Transactions conducted off-platform forfeit automated escrow refund protections and platform mediation.

Live status tracker displays: Requested, Awaiting Provider Response, Under Review, Approved, Partially Approved, Processing, or Refunded.

Real-time alerts regarding claims, responses, and payout updates are sent via email, SMS, and dashboard notifications.

Retaliatory harassment, threats, or coerced bad reviews against users filing legitimate refund claims are strictly prohibited.

Protects clients from paying for unperformed work, fraudulent services, unauthorized charges, or substandard work.

Guarantees providers compensation for verified completed work, legitimate material purchases, and protection against false claims.

Proportional formula: (Value of completed work + Approved expenses + Non-refundable materials) = Amount payable to Provider, with balance refunded to Client.

A Client books an electrician for a future appointment and cancels before the electrician travels or incurs costs.

A plumber charges an agreed diagnostic fee, attends the property, identifies the fault and provides a quote. The Client decides not to proceed with the repair.

A Company completes 40% of an agreed renovation before the Client cancels for personal reasons.

A Client funds 3 milestones. Milestone 1 is completed and accepted, but the Provider abandons Milestones 2 and 3.

A Client authorizes custom-fabricated windows and later cancels construction after windows are manufactured.

A Technician completes an AC installation with a correctable electrical connection fault and offers immediate rectification.

A Client is accidentally charged twice for the same transaction due to a network glitch.

Boulot Man may update this policy as payment infrastructures and regional consumer laws evolve, displaying the latest effective date.

This Refunds & Cancellations Policy operates alongside the complete Boulot Man policy framework:

For refund claims, cancellation queries, or payment inquiries, contact the Financial Support Division:

Boulot Man's refund framework protects both sides: Clients never pay for unperformed work, and Professionals never lose compensation for verified labour and materials.

Settlement = (Work performed + Verified Evidence + Contractual Terms + Applicable Law).

BOULOT MAN — Home for technicians and engineers in Africa. (www.boulotman.com)